Logistics Policy

1.Delivery Time

We will ship within 1-2 business days of order confirmation unless otherwise notified. Delivery time may be delayed due to out of stock or other reasons. If your order will be delayed, we will notify you as soon as possible.

2.Delivery Method

We use the following shipping methods:
  • Local postal service
  • Express company

We will choose the appropriate delivery method according to the order weight and delivery address.

3.Shipping Fees

Shipping charges will be based on the weight of the order and the shipping address. We will let you know the shipping cost at checkout. You may receive free shipping if your order qualifies for certain offers.

4.International Delivery

We provide international shipping services. The cost of international shipping will be based on the weight of the order and the shipping address. You are responsible for payment of import taxes and duties that may arise.

5. Return Policy

If you are not satisfied with the product you received, you can request a return within 14 days of receiving the product. Returns must comply with our returns policy and will be processed within 5-7 business days of receipt. You are responsible for paying the return shipping costs.

6.Lost Or Damaged Packages

If the package you received is missing or damaged, please contact us immediately after receiving the package. We will contact the courier company as soon as possible and try to solve the problem.

7.Package Tracking

We will provide package tracking service after the package is shipped, so that you can always know the status of your package transportation. You can track the status of your package on our website or on the courier company's website.

8.Shipping Address

Please make sure your delivery address is accurate and complete to ensure that the package can be delivered accurately. If you need to change the delivery address, please contact us in time before delivery.

9.Pick Up

If you choose self-collection service, please pay attention to our self-collection time and location. When picking up, please bring your valid ID and order number.

10.Customer Service

If you have any questions or problems, please feel free to contact us. Our customer service team will respond to your email or phone call as soon as possible. We will do our best to provide you with the best service.

Email: vinson@koadac.com